Effective date: October 16, 2023
Cocoon Program SIA (further referred as Cocoon) is a limited liability company registered in Latvia with registration number 50203497591, legal address Valguma street 25-34, Riga, Latvia, LV-1048, that operates according to the laws of Latvia, as well as its articles of association.
Cocoon (hereinafter: “us”, “we”, or “our”) operates the www.cocoonprogram.com website (hereinafter: “the Service”).
Legal Basis for Processing
If you are in the European Economic Area (EEA), when we process your personal data, we will only do so in the following situations:
We need to use your personal data to perform our responsibilities under our contract with you, i.e. providing you with the Service.
We have a legitimate interest in processing your personal data. For example, we may process your personal data to communicate with you about changes to our Service, and to provide, secure, and improve our Service.
We have your consent to do so. When consent is the legal basis for our processing, you may withdraw such consent at any time.
What Data and How Do We Collect?
We collect data from you and through our interactions with you for a variety of purposes described below, including to operate effectively and provide you with the best experience with our Service. You provide some of this data directly, such as when you apply, register with us. Some of the data is being collected automatically.
You have choices when it comes to the technology you use and the data you share. When you are asked to provide personal data, you can decline. If you choose not to provide data necessary to operate and provide you with the Service, you cannot use that part of the Service. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract.
The data we collect can include the following:
Name and contact data - your first and last name, email address, phone number, your interest areas.
Company information - company name, revenue, website.
Log information - We collect (log) information about your use of the Service, including the type of browser and operating system you use, the domain or host that was used to access the Service, access times, pages viewed and your IP address from which you access the internet and the Internet page from which you accessed the requested page (referrer).
Information collected by analytics software - we use analytics-based software for user engagement tracking, such as Google Analytics and Facebook Pixel. We use analytics software to optimize the Service and the user experience.
How Do We Use Your Data
Cocoon uses the collected data for various purposes:
To provide and maintain the Service
To store and process applications to trainings, masterclasses and 1-year program
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
To contact you
How Do We Communicate With You
We may contact you to deliver the Service, to arrange delivering the Service, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How Do We Store Your Data
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We use the services of such third parties as:
Pipedrive - we use Pipedrive as CRM system to oversee our customer relations;
How Long Do We Store the Data?
We retain your personal data while your account is in existence or as needed to provide you the Service, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types, the context of our interactions with you or your use of the Service, actual retention periods can vary significantly.
Transfer Of Data
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Disclosure Of Data
Cocoon may disclose your personal data when required by law, subpoena, or other legal process or if we have a good faith belief that such action is necessary to: (1) comply with our legal obligations, (2) prevent or investigate possible wrongdoing in connection with the Service, (3) respond to lawful requests relating to an investigation or alleged or suspected illegal or any other activity that may expose us, you, or any other of our users to legal liability, (4) comply with legal process and respond to claims asserted against Cocoon, or (5) exercise and protect the rights and personal safety of Cocoon, its employees and other users or the public. Where appropriate, we will notify you regarding such legal request for their personal data unless it is prohibited by applicable law or by court order.
Security Of Data
We place strict controls over our employees’ access to the data you make available when using the Service. We are committed to ensuring that your data is not seen by anyone who should not have access to it. The operation of our Service requires that some employees have access to the systems which store and process your data. For example, in order to diagnose a problem, you are having with the Service, we may need to access your data. These employees are prohibited from using these permissions to view your data unless it is necessary to do so.
All of our employees and contract personnel are bound to our policies regarding the users’ data and we treat these issues as matters of the highest importance within our company.
What Are Your Data Protection Rights
Cocoon would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Cocoon for copies of your personal data.
The right to rectification - You have the right to request that Cocoon corrects any information you believe is inaccurate or/and incomplete.
The right to erasure - You have the right to request that Cocoon erases partially or all your personal data.
The right to restrict processing - You have the right to request that Cocoon restricts the processing of your personal data.
The right to object to processing - You have the right to object to Cocoon processing of your personal data.
The right to data portability - You have the right to request that Cocoon transfers the data that we have collected to another organization, or directly to you.
If you make a request, we have one month to respond to you. If you would like to exercise any of the rights brought out above, please contact us at our email rein(ät)contriber.com.
Tracking & Cookies Data
What Are Cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies.
Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
What Types of Cookies Do We Use?
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
NOTE: additional cookies could be set by third parties including those that are mentioned in section “Information collected by cookies and similar tracking technologies” for user engagement tracking.
How to Manage Cookies?
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
How to Contact Us?
Email us: hi at cocoonprogram.com
Contacting the Appropriate Authority?
If you consider that Cocoon has not addressed your concern in a satisfactory manner or the processing of your personal data is not lawful, you have a right to file a complaint to a Data Protection Authority about the collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).